Personal Data Protection Policy

Nippon Express Co., Ltd. (hereinafter, “the Company"), believes that it must not be merely an economic entity pursuing profits through fair competition and that its presence must also benefit both customers and the general public.

Accordingly, the Company shall abide by the spirit and letter of applicable laws in Japan and other countries as well as international rules, and act with a social conscience.

In this context, the Company regards proper management of the protection of personal data to be a fundamental element in its business activities.

The Company herein sets forth its Personal Data Protection Policy and, in addition to pledging to comply with laws and other norms pertaining to personal data protection, shall put in place its own rules and systems tailored to the Company's corporate philosophy and the nature of its business.

All executives and employees of the Company shall abide by the Personal Data Protection Management System (encompassing the Personal Data Protection Policy as well as in-house systems, rules and regulations for personal data protection) devised in accordance with the Personal Data Protection Policy, and shall make thoroughgoing efforts to protect personal data.

1. Respect for Individuals and their Personal Data

The Company shall clearly stipulate the purposes for which personal data is to be used and shall employ appropriate methods to obtain and use personal data within the scope required to achieve these purposes in view of the nature and scale of the Company's business operations. The Company shall not utilize an individual's personal data beyond this scope without prior consent from the individual, and shall take measures to ensure that this principle is observed.

An individual's personal data shall not be provided or otherwise disclosed to third parties except when consent has been obtained from the individual in question or when disclosure is legally mandated.

The Company shall promptly honor requests by individuals on the disclosure or amendment of their personal data, except when special procedures are stipulated by law.

2. Personal Data Protection System

The Company shall assign managers to oversee the protection and management of personal data and shall establish a Personal Data Protection System that clearly defines the roles and responsibilities of all Company personnel in protecting personal data.

3. Safeguarding of Personal Data

The Company shall implement and oversee all preventive and remedial measures necessary to prevent leakage, loss or damage of personal data in its possession.

Should the processing of personal data be outsourced to a third party, the Company shall conclude an agreement with that third party requiring the protection of personal data and shall instruct and supervise the third party to ensure that the personal data is handled properly.

4. Compliance with Laws, Government Guidelines and other Regulations on Personal Data Protection

The Company shall comply with all laws, government guidelines and other regulations governing the protection of personal data.

The Company shall obtain and use personal data in its possession within the scope necessary to fulfill the following purposes:

  1. Replies to inquiries and comments received from customers
  2. Notifications of information pertaining to Services

Once personal data has been held for the period necessary to fulfill the aforementioned purposes, the Company shall promptly delete this data in an appropriate manner.

5. Complaints and Inquiries

The Company shall establish a Personal Data Inquiry Desk to respond to complaints and inquiries on the handling of personal data and on the Personal Data Protection Management System, and this Desk shall respond to such complaints and inquiries in an appropriate and timely manner.

6. Ongoing Improvement of Personal Data Protection Management System

The Company shall continually review and improve its Personal Data Protection Management System in line with changes in its business operations as well as changes in the legal, social, and IT environments in which it conducts its business operations.

July 22, 2011
(Initial version drafted on April 1, 2005)
Kenji Watanabe
Nippon Express Co., Ltd.

Inquiries about the Personal Data Protection Policy, questions/inquiries on the handling of personal data and on the Personal Data Protection Management System, and questions/inquiries regarding the disclosure, revision, or deletion of personal data should be directed to the following inquiry desk:


Personal Data Inquiry Desk, Personal Data Protection Division

Address: Higashi-shimbashi 1-9-3, Minato-ku, Tokyo 105-8322
Telephone: 0120-687422
(Weekdays: 9:00 a.m. - 6:00 p.m.; closed on Saturdays, Sundays, year-end/New Year holidays, and national holidays)
FAX: 03-6251-6719
  • We ask that all customer questions/consultations not in Japanese please be submitted in writing , either by letter or e-mail , so that we can respond accurately.

Copyright © 2007 NIPPON EXPRESS, All rights reserved.